At StrongRootzProject, we take all complaints seriously. We are committed to providing a high-quality mentoring and intervention service, and we welcome feedback from children, parents/carers, schools, staff, mentors, and other stakeholders.

If you have a concern or complaint, it will be handled promptly, fairly, and transparently. We follow our established procedures in line with our Complaints Policy, ensuring that all complaints are investigated thoroughly, outcomes are communicated clearly, and appropriate actions are taken to resolve any issues.

Our aim is to learn from complaints and continuously improve the services we provide while maintaining a safe, professional, and respectful environment for everyone involved.